Google Business Profile suspension

Why Your Google Business Profile Might Get Suspended?

In today’s digital era, having an online presence is crucial for any business. Google Business Profiles, also known as Google My Business (GMB), have become a vital tool for companies to connect with potential customers. However, it’s important to understand that Google has certain guidelines and policies in place to maintain the integrity and reliability of the information displayed on its platform. In this blog post, we will explore some common reasons why your Google Business Profile might get suspended and provide valuable insights on how to avoid such situations.


Violation of Google’s Guidelines:

Google has a set of guidelines for businesses to adhere to when managing their GMB profiles. Failure to comply with these guidelines can result in suspension. Some common violations include:

Inaccurate Information: Providing misleading or incorrect details, such as incorrect business name, address, phone number, or website URL, can lead to suspension.

When customers try to reach you through the contact information provided on your website or online listing platforms and find out it is incorrect, they are likely to lose trust in your brand. Incorrect details are not only frustrating but can cause a lot of inconvenience for people looking for accurate information about your business.

To avoid these problems, ensure that all your business details are accurate across every platform where they appear. Periodically check and update them if changes occur. Making sure that your contact information is correct will help customers quickly and easily get in touch with you when they want to do business with you.

Multiple Listings for the Same Business: Creating multiple listings for the same business location is against Google’s guidelines. Each business location should have only one listing.

It’s crucial to ensure that your business information is accurate and up-to-date on all platforms and directories where it appears. You can create a single listing with accurate information and fill out all relevant details such as contact information, hours of operation, and services offered. This ensures that potential customers will find the correct information about your business, which helps improve your online visibility and reputation. One listing may also boost your SEO efforts since there is no dilution of authority across multiple versions of the same page.

Prohibited Content: Posting prohibited content, including offensive or illegal material, can result in immediate suspension.

These materials might include hate speech, nudity, terrorism-related posts, violence and harassment. The consequences for posting such content may vary based on the severity of your actions. In some cases, a warning is given before suspension. It’s important to familiarize yourself with the rules of any site before posting so as to avoid any unnecessary complications.

Review Policy Violation: Engaging in fake reviews, incentivizing positive reviews, or posting fraudulent reviews can lead to suspension.


Quality Issues:

Google emphasizes providing accurate and high-quality information to users. If your business profile lacks relevant and reliable content, it may get flagged for suspension. Some quality issues that can trigger suspension include:

Lack of Photos: A GMB profile with little or no images may be seen as incomplete and less reliable by Google. Ensure that you add high-quality photos showcasing your business.

Poor Reviews and Ratings: Consistently receiving negative reviews or having an excessively low rating may raise concerns for Google, potentially leading to a suspension.

Spammy Content: Using excessive keywords or irrelevant information in your profile description, posts, or reviews can be seen as spammy behavior, which might result in suspension.

Lack of activity or engagement: Google may suspend inactive business profiles or profiles that show no recent engagement. It’s important to regularly update your profile, respond to customer reviews, and keep the information accurate and up to date.


User-Generated Issues:

Google allows users to contribute to the accuracy and relevance of GMB profiles through user-generated content. However, certain actions by users can impact your business profile and potentially lead to suspension:

Fake Reviews: Competitors or malicious individuals might post fake negative reviews to harm your business. Regularly monitor and report any suspicious reviews to Google.

Review Spam: An influx of suspicious or spammy reviews within a short period may trigger Google’s spam detection algorithms, potentially leading to the suspension.

Review Flagging: If a significant number of users flag your business profile or reviews as inappropriate, Google may suspend your profile for further investigation.


If your Google Business Profile is suspended, you will receive an email notification from Google explaining the reason for the suspension. You can then submit a reinstatement request, which will be reviewed by Google. If your request is approved, your profile will be reinstated.

You can always visit the Google Business Profile Help Center if you have any questions regarding your Google My Business.



Maintaining a strong and reliable Google Business Profile is essential for attracting customers and boosting your online presence. By understanding and adhering to Google’s guidelines, ensuring the quality of your profile, and actively monitoring user-generated content, you can minimize the risk of suspension. Regularly review and update your GMB profile, respond to customer feedback promptly, and provide accurate and relevant information to maintain a positive online presence that aligns with Google’s policies.

Remember, prevention is key! By proactively managing your Google Business Profile and addressing any issues promptly, you can avoid the inconvenience and potential loss of customers associated with a suspended profile.

It is crucial for us to understand the potential reasons behind Google Business profile suspensions. By being knowledgeable about Google’s guidelines and policies, avoiding inappropriate content, refraining from fraudulent activities, resolving ownership conflicts, maintaining an active presence, and following content policies, we can ensure the longevity and effectiveness of our business profiles.

At Startup Icons, we are committed to providing exceptional digital marketing services while adhering to best practices and ensuring compliance with Google’s policies to deliver optimal results for our clients.


1. What is a Google Business Profile, and why is it important for businesses?
A Google Business Profile, also known as Google My Business (GMB), is a tool that allows businesses to create and manage their online presence on Google’s platforms. It includes essential information such as business name, address, contact details, reviews, and photos. It’s crucial because it helps businesses connect with potential customers, improve online visibility, and provide accurate information to users.

2. What are some common reasons why a Google Business Profile might get suspended?
Common reasons for Google Business Profile suspensions include violating Google’s guidelines (inaccurate information, prohibited content, fake reviews), quality issues (lack of photos, poor reviews, spammy content), and user-generated issues (fake reviews, review spam, excessive flags).

3. How can I avoid violating Google’s guidelines for my Google Business Profile?
To avoid violating Google’s guidelines, ensure all information is accurate and up-to-date, don’t create multiple listings for the same location, avoid posting prohibited or offensive content.

4. How can I maintain the quality of my Google Business Profile?
Maintaining the quality of your profile involves adding high-quality images, encouraging positive reviews, avoiding spammy content or keyword stuffing, and regularly updating your profile.

5. What should I do if I receive fake negative reviews or spammy content on my profile?
If you receive fake reviews or spammy content, you should report them to Google. Regularly monitor your reviews and report any suspicious activity to prevent these reviews from negatively affecting your profile.

6. What steps should I take if my Google Business Profile gets suspended?
If your profile gets suspended, you’ll receive an email notification from Google with the reason. Review the reason, rectify the issue, and submit a reinstatement request. Google will review your request, and if approved, your profile will be reinstated.

7. How can I ensure a positive user-generated experience on my Google Business Profile?
Encourage genuine reviews from customers, respond promptly to reviews and engage with user-generated content.

8. How often should I update my Google Business Profile?
Regular updates are essential. Keep your profile information current, respond to customer reviews in a timely manner, and ensure your business details are accurate to provide the best user experience.

9. Can you explain the importance of adhering to Google’s policies for maintaining a business profile?
Adhering to Google’s policies is crucial for maintaining a positive online reputation and ensuring your business remains visible to potential customers. Non-compliance can result in suspension.

10. How can Startup Icons help businesses avoid Google Business Profile suspensions?
Startup Icons offers digital marketing services that follow best practices and ensure compliance with Google’s policies. We can help you create and manage your Google Business Profile, monitor reviews, provide guidance on content, and address any issues that could lead to suspension, helping you maintain a strong online presence.

Please fill form to attend the free demo